Telehealth for
Higher Education

View our user guide to get step-by-step instructions on creating an account and scheduling an appointment.

Service Key:
When signing up for AcademicLiveCare, you will be prompted to enter a "service key." This key unlocks all the features and benefits available to you through the platform. The service key is ALC.

Coupon Code:
The "coupon code" is a school-specific code that will remove the co-pay for visits - allowing you to see a provider free of charge.

Your school specific coupon code will be sent to you via email 

If you have not yet received your code, it is possible the email has gone to your spam folder. If it is not in your spam folder, call us at 866-882-0343 or email us at alcsupport@amwell.com.

There are two reasons you may not be able to see providers or services.

1. You are logged into the old platform.
   If you see "Amwell" in the top left corner of your browser, then you are on our old platform. Please go to the top of this page (academiclivecare.com), click Get Connected, and then "Visit AcademicLiveCare". That will take you to the new platform where you will be able to create an account or log-in.
   
   
2. Service Key Needed
   If you are logged into the correct platform but are still not seeing services, you will need to enter in a Service Key.  Once you enter in the Service Key, you should be able to see all the services available to you. Please contact your University to get your Service Key.

AcademicLiveCare helps you get back on your feet, no matter where you are or the time of day. You can see a doctor, therapist, or psychiatrist online for a range of issues, such as:

• minor illnesses and injuries,
• symptoms from a chronic condition,
• general health concerns,
• depression and anxiety,
• recent stress caused by events such as grief, divorce, childbirth/parenthood, menopause, or
• other major life changes.

Here are a few reasons people go online to see a doctor:

• I feel like I should probably see a doctor but cannot really fit it into my over-booked schedule.
• It is difficult for me to get a doctor’s appointment.
• I am not sure if I should go to the ER or not.
• My doctor’s office is closed, and I do not want to go to an urgent care clinic or hospital.
• I just moved and do not know any doctors in my area.
• I need a second opinion on a diagnosis or treatment.
• I am concerned about seeing a doctor in-person due to the COVID-19 pandemic.
• I have a question about a loved-one’s health and would like some advice.

AcademicLiveCare is covered at 100%. Use the service key “ALC" when signing up and your school-specific coupon code to waive the visit co-pay.

Please utilize the Coupon Code that your school has provided to you via email. If you cannot locate this email, please click here to submit a support request. 

If it is not an emergency condition, yes. Doctors on AcademicLiveCare can provide medical advice, counsel you about your condition, and help you work through your treatment options.

If you are making an appointment for Urgent Care for a physical health related concern:

AcademicLiveCare is designed for 24/7 on-demand care so no appointment is necessary. After you register and log in to AcademicLiveCare, doctors who are available for a visit will appear on your screen. You can browse doctor profiles and select who you want to see by clicking on the green “Connect” button. If no one is available, you will be placed in a "waiting room" and notified by text message once a doctor is available.

If you are making an appointment for Therapy or Psychiatry:

AcademicLiveCare behavioral health providers are only available by appointment by calling 855‑818‑3627 or by using the self-schedule feature. Our team of psychiatrists and therapists are available during convenient times, often during nights and weekends, to help you cope with many life issues that may require professional attention. Once you and your provider have established a relationship through the initial visit, your provider will schedule a follow up visit for you to continue treatment with them.

Yes, you do need to create an account before you can speak to a doctor. The account creation process is simple and takes just a few moments. We recommend you set up your account now, so it is ready when you need it. Once your account is created, you can use the mobile app or website using the same username and password.

We enrolled all users from our old platform into our new platform. You should have received an email prompting you to change your password so that you could be transitioned to the new platform (IF you had an existing account on the old platform). If you cannot locate this email, please click here to submit a support request.

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. AcademicLiveCare is designed to be a private, secure, HIPAA-compliant tool that allows you to consult safely and confidentially with a doctor online.

AcademicLiveCare is NOT for people suffering from serious or life-threatening conditions, such as:

• Chest pain
• Neurological symptoms, suggesting a stroke
• Difficulty breathing
• Dizziness or loss of consciousness
• Sudden bleeding
• Choking or gagging
• Severe Hypertension or Hemorrhoids
• Head injury
• Possible broken bones
• Cancer
• Patients who want to hurt themselves (suicidality)
• Patients who want to hurt others (homicidal)
• Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns, please call 911 or proceed to the nearest emergency department.

The doctors on AcademicLiveCare are part of the Amwell Medical Group, which is a primary care practice with a national network of board-certified doctors who, on average, have 15 years of experience. Doctors are both single- and multi-state licensed and credentialed to work in your state of residence; 24 hours a day, 365 days a year. Each of our doctors goes through a rigorous selection process to become a part of the network.

Unfortunately, no. Doctors on AcademicLiveCare are there to support your care between office visits, such as when you are traveling or when you have a non-emergency or low acuity health condition.

Yes, just make sure to select the state you are in under My Location and you will only see doctors licensed to treat you in that state. When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on-the-go. Doctor visits via telehealth are permitted in every state nationwide.

Yes, by dialing 1-844-SEE-DOCS you can connect with agents who can assist you.

While we hope to soon be available internationally, we currently only operate in the United States.

Yes, you can get a prescription online. There is support for this nationwide, however, there are several exceptions. While on the line with the provider, ask the provider for more details.

Doctors on AcademicLiveCare will discuss your health history and assess whether a refill is safe at this time or whether it would be necessary to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the doctor. Be sure to share any information you have about your health history and condition that may help facilitate your refill, such as recent lab tests or blood pressure readings.

Doctors on AcademicLiveCare are unable to order lab tests. Due to the nature of telehealth, it is difficult to follow up, obtain the results, and interpret these tests. Our providers may suggest following up with your in-person provider and obtaining a test, however they are unable to order a test on your behalf.

You may choose to share this information. You will be asked if you want a copy of your after-visit summary to be shared with your primary care provider or Student Health Center. If you choose to share your after-visit summary, AcademicLiveCare will fax or electronically transmit your after-visit summary. You may also decide not to share this information. The choice is yours.

Yes, during your visit just ask the doctor to write you a doctor's note and you will get a secure message with the sick slip attached. This note is stored in your account under both secure messages and past visits. If you are having trouble printing the note from mobile you can log in through the desktop version and print directly from there.

If you think you are experiencing a medical emergency, please do not use telehealth. Instead, you should immediately seek emergency care by calling 911.

For support, call 866-882-0343 or click here to submit a support request. 

We have highly trained health service specialists standing by to take your call, 24/7.